Shipping policy

Shipping, Pickup & Delivery Policy

Last Updated: August 31, 2026

MotaVation offers shipping within eligible U.S. states, in-store pickup, and local delivery within a 10-mile radius of our store.

All orders are subject to product availability, age verification, applicable federal, state, and local laws, and the shipping restrictions described below.

MotaVation reserves the right to refuse, cancel, or restrict an order when a product cannot be legally or operationally delivered to the requested destination.

1. Order Fulfillment

In-Store Pickup

Pickup orders are typically ready within approximately 15 minutes during regular business hours.

Please wait until you receive confirmation that your order is ready before arriving at the store.

Processing times are estimates and may vary depending on order volume, product availability, or verification requirements.

Local Delivery

Local delivery is available to eligible addresses located within a 10-mile radius of our store.

Delivery orders placed during business hours will be processed and scheduled as soon as reasonably possible.

Orders placed outside of business hours will be processed after the store reopens.

Delivery times are estimates and are not guaranteed. Delivery availability and timing may be affected by order volume, traffic, weather, driver availability, product availability, or other circumstances.

Please wait for your order confirmation before expecting your delivery.

Shipping

MotaVation ships eligible products to eligible destinations within the United States.

Shipping availability depends on the product and destination. Certain products, including products containing THCA or Delta-8 THC, are subject to state-specific restrictions.

Orders placed for restricted products to an ineligible destination may be refused or canceled.

Shipping and delivery estimates provided at checkout are estimates only and are not guaranteed.

2. Business Hours

Monday – Saturday: 7:30 AM – 12:00 AM
Sunday: 9:30 AM – 12:00 AM

Business hours are subject to change, including on holidays.

3. Pickup Location

MotaVation
2825 S Kirkwood Rd, Ste 500
Houston, TX 77082

4. Age Requirement

You must be 21 years of age or older to purchase age-restricted products from MotaVation.

By placing an order, you represent and warrant that you are at least 21 years old and legally permitted to purchase the products ordered.

MotaVation reserves the right to require age or identity verification before processing, shipping, delivering, or releasing an order.

5. Local Delivery Requirements

A valid, unexpired, government-issued photo ID establishing that the recipient is at least 21 years old is required at the time of local delivery.

Acceptable identification may include a:

Driver’s license;
State-issued identification card; or
Passport.

The customer must be present to receive the delivery. Age-restricted products will not be left unattended or delivered to an individual who cannot provide acceptable identification.

If the customer’s identification is expired, the customer is under 21, acceptable identification cannot be provided, or the customer is not present to meet the driver, the order will be returned to the store.

Except where otherwise required by law or provided in our Refund & Return Policy, returned delivery orders are non-refundable.

Customers who wish to pick up a returned local delivery order may be required to pay a $10.99 return-to-store fee plus applicable taxes.

6. Pickup Requirements

All pickup orders require a valid, unexpired, government-issued photo ID showing that the customer is at least 21 years of age.

The identification must match the name associated with the order unless otherwise approved by MotaVation.

If valid identification cannot be presented, MotaVation will not release the order.

Except where otherwise required by law or expressly provided in our Refund & Return Policy, all sales are final.

7. Hemp-Derived Product Shipping Restrictions

MotaVation does not ship restricted products to jurisdictions identified below.

Shipping restrictions may vary depending on the cannabinoid content of a particular product.

THCA Products

All applicable products contain less than 0.3% hemp-derived Delta-9 THC in compliance with applicable federal hemp requirements.

THCA products are not available for shipment to the following states:

Arkansas, Hawaii, Idaho, Kansas, Louisiana, Oklahoma, Oregon, Rhode Island, Utah, and Vermont.

Orders containing THCA products with a shipping destination in one of these states may be refused or canceled.

Delta-8 Products

Products containing Delta-8 THC are not available for shipment to the following states:

Alaska, Arizona, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Iowa, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, Utah, Vermont, Virginia, Washington, and West Virginia.

Orders containing Delta-8 products with a shipping destination in one of these states may be refused or canceled.

Restrictions are based on MotaVation’s current shipping and compliance policies and may be updated as laws, regulations, carrier requirements, or compliance requirements change.

The availability of a product on the Site does not necessarily mean that the product is eligible for shipment to every jurisdiction.

8. Certificates of Analysis and Product Information

Applicable hemp-derived product pages will clearly display the product’s THCA content and Delta-9 THC content as percentages, reflecting the results provided in the corresponding Certificate of Analysis (“COA”).

Applicable COAs will be made available directly on the product page or through a link that remains on the MotaVation website domain.

COAs will not redirect customers to Google Drive or another unauthorized third-party file-hosting location.

When different flavors or variants have separate laboratory results, the corresponding COA must be provided for each applicable flavor or variant.

9. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

MotaVation is not responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by law.

We reserve the right to cancel an order when we cannot verify the shipping address or determine that the destination is ineligible for the products ordered.

10. Shipping Times

Orders are processed as promptly as reasonably possible.

Any processing, shipping, or delivery timeframe displayed on the Site or provided after checkout is an estimate and is not guaranteed.

Carrier delays, weather conditions, holidays, incorrect addresses, order volume, compliance verification, and other circumstances may affect delivery times.

11. Risk of Loss and Delivery

Orders shipped through third-party carriers are subject to the carrier’s delivery procedures and policies.

Where permitted by applicable law, responsibility for an order may transfer upon confirmed delivery to the address provided by the customer.

MotaVation reserves the right to require additional delivery or age-verification procedures for certain orders.

12. Damaged, Missing, or Incorrect Orders

If your order arrives damaged, contains an incorrect product, appears to be missing an item, or you do not receive an expected order confirmation, please contact MotaVation within 3 days of the applicable order or delivery date.

Please include:

Your order number;
A brief description of the issue; and
Photographs of the package and products, when applicable.

Claims will be reviewed in accordance with our Refund & Return Policy.

Submitting a claim does not automatically guarantee a refund, replacement, or store credit.

13. Customer Legal Responsibility

Laws and regulations governing hemp-derived cannabinoids, including THCA and Delta-8 THC, vary by jurisdiction and may change.

Customers are responsible for complying with applicable laws concerning the purchase, possession, and use of products purchased from MotaVation.

MotaVation may modify its product availability and shipping restrictions at any time based on changes in applicable laws, regulations, carrier policies, or compliance requirements.

14. Changes to This Policy

MotaVation reserves the right to update this Shipping, Pickup & Delivery Policy at any time.

Changes will be posted on the Site with an updated “Last Updated” date.

15. Contact Information

For questions regarding shipping, pickup, local delivery, or an existing order, please contact: