Refund policy

Refund & Return Policy

Last Updated: August 31, 2026

At MotaVation, we want customers to receive the products they ordered in the condition expected. However, due to the nature of our hemp-derived and age-restricted products, most purchases are final.

This Refund & Return Policy applies to purchases made through MotaVation, including shipped orders, local delivery orders, and in-store pickup orders.

1. All Sales Are Final

Except where otherwise required by applicable law or expressly stated in this Policy, all sales are final.

Due to the nature of hemp-derived, consumable, and age-restricted products, MotaVation generally does not accept returns or issue refunds once an order has been shipped, delivered, picked up, or otherwise released to the customer.

Products may not be returned simply because a customer:

  • Changes their mind;

  • Does not like the flavor, aroma, appearance, texture, or effects of a product;

  • Orders the incorrect product;

  • Fails to review product information before purchasing; or

  • Is unable to legally possess or use a product after purchasing it.

Nothing in this Policy limits any rights or remedies that cannot legally be waived under applicable law.

2. Damaged, Defective, Missing, or Incorrect Orders

If you receive a product that is damaged, defective, missing from your order, or different from what you ordered, please contact MotaVation within 24 hours of delivery or receipt.

Email: info@motavationhtx.com

Please include:

  • Your order number;

  • A detailed description of the issue;

  • Clear photographs of the affected product;

  • Photographs of the packaging and shipping label, when applicable; and

  • Any other information reasonably requested to review the claim.

MotaVation will review the claim and determine whether a replacement, store credit, refund, or other resolution is appropriate.

Submitting a claim does not automatically guarantee a refund, replacement, or store credit.

MotaVation reserves the right to deny claims that cannot reasonably be verified, are submitted outside the applicable timeframe, or involve damage occurring after the product was delivered or released to the customer.

3. Non-Returnable Products

Except where otherwise required by law, MotaVation does not accept returns of:

  • Hemp-derived cannabinoid products, including THCA flower, pre-rolls, concentrates, tinctures, edibles, and similar products;

  • Delta-8 THC products;

  • Opened or used products;

  • Consumable products;

  • Personal care products, including topicals and balms;

  • Sale, clearance, or promotional items;

  • Gift cards;

  • Products damaged after delivery or pickup;

  • Custom or special-order products; or

  • Any product that has left MotaVation’s custody and cannot safely or legally be resold.

For health, safety, quality-control, and regulatory reasons, returned cannabinoid or consumable products generally cannot be placed back into inventory.

4. Shipped Orders

MotaVation ships eligible products only to eligible destinations within the United States.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to MotaVation because the customer provided an incorrect or incomplete address, refused delivery, failed to complete required verification, or otherwise caused the shipment to be undeliverable, shipping and handling charges may be non-refundable.

Additional shipping charges may apply if MotaVation agrees to reship an eligible returned order.

If a package is damaged, lost, or otherwise affected while in transit, please contact MotaVation promptly so the matter can be reviewed.

Depending on the circumstances, MotaVation may require photographs, tracking information, carrier documentation, or other evidence before issuing a replacement, credit, or refund.

5. Local Delivery — Undeliverable Orders

Local delivery orders require the customer receiving the order to be at least 21 years of age and to present a valid, unexpired, government-issued photo ID when required.

A local delivery may be considered undeliverable if:

  • The customer cannot provide valid identification;

  • The identification is expired;

  • The customer is under 21 years of age;

  • The customer is not present to meet the driver;

  • The customer cannot be reached;

  • The delivery address provided is incorrect or inaccessible; or

  • Completing the delivery would violate applicable law or MotaVation policy.

If a local delivery cannot be completed for one of these reasons, the order may be returned to the store.

Except where otherwise required by law, no refund will be issued for an undeliverable local delivery caused by the customer’s failure to satisfy the delivery or identification requirements.

The customer may choose to pick up an eligible returned order in-store. A $10.99 return-to-store fee, plus applicable taxes, must be paid before the order is released.

6. Pickup Orders — ID Verification

All pickup orders require a valid, unexpired, government-issued photo ID establishing that the customer is at least 21 years of age.

The identification must match the name associated with the order unless otherwise approved by MotaVation.

If the customer cannot provide acceptable identification, MotaVation will not release the order.

Except where otherwise required by applicable law, failure to satisfy the age or identification requirements does not entitle the customer to a refund.

7. Age Verification

By purchasing age-restricted products from MotaVation, you represent that you are at least 21 years old and legally eligible to purchase the products ordered.

MotaVation reserves the right to require identity or age verification for online orders, shipped orders, local deliveries, and in-store pickups.

Orders may be refused, canceled, held, or returned when required verification cannot be completed.

8. Product and Shipping Restrictions

MotaVation does not ship restricted products to jurisdictions where MotaVation has determined the applicable product is not eligible for shipment.

THCA Products

All applicable products contain less than 0.3% hemp-derived Delta-9 THC in compliance with applicable federal hemp requirements.

THCA products are not available for shipment to:

Arkansas, Hawaii, Idaho, Kansas, Louisiana, Oklahoma, Oregon, Rhode Island, Utah, and Vermont.

Delta-8 Products

Products containing Delta-8 THC are not available for shipment to:

Alaska, Arizona, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Iowa, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, Utah, Vermont, Virginia, Washington, and West Virginia.

Orders containing restricted products may be refused or canceled if the shipping destination is not eligible.

If MotaVation cancels an order before fulfillment because the product cannot be shipped to the customer’s destination, any amount collected for the canceled product or order will be handled in accordance with applicable law and MotaVation’s payment-processing procedures.

Shipping restrictions may change based on applicable laws, regulations, carrier requirements, or MotaVation’s compliance policies.

9. Certificates of Analysis and Product Information

Applicable product pages will display the product’s THCA content and Delta-9 THC content as percentages based on the corresponding Certificate of Analysis (“COA”).

Applicable COAs will be available directly on the product page or through a link that remains on the MotaVation website domain.

When different flavors or variants have separate laboratory results, the applicable COA will be provided for each flavor or variant.

Customers are encouraged to review the applicable product information and COA before completing a purchase.

10. Refund Processing

If MotaVation approves a monetary refund, the refund will generally be issued to the original payment method when reasonably possible.

Processing times may vary depending on the financial institution or payment processor.

Approval of a refund in one circumstance does not waive MotaVation’s right to enforce this Policy in other circumstances.

11. Promotional Items and Gift Cards

Except where otherwise required by law, promotional products, sale items, clearance items, and gift cards are final sale and are not eligible for return or refund.

If a promotional item arrives damaged or an incorrect promotional item is provided, please contact MotaVation so the issue can be reviewed.

12. Policy Abuse and Fraud

MotaVation reserves the right to deny a refund, replacement, or store credit when there is reasonable evidence of fraud, abuse, misrepresentation, repeated unsupported claims, or violation of these Terms or other MotaVation policies.

MotaVation may also restrict or refuse future orders where reasonably necessary to prevent fraudulent or abusive activity.

13. Changes to This Policy

MotaVation reserves the right to modify this Refund & Return Policy from time to time.

Changes will be posted on the Site with an updated “Last Updated” date.

Changes will not affect rights that cannot legally be waived under applicable law.

14. Need Assistance?

For questions about an order, refund, replacement, damaged product, shipping issue, local delivery, or pickup, please contact:

MotaVation
2825 S Kirkwood Rd, Ste 500
Houston, TX 77082

Email: info@motavationhtx.com
Phone: (346) 250-4028